Our policies

our guarantee
we want you to absolutely love your lashes, and your experience with each and every lash artist at allure. if for any reason you are unhappy with your results or any aspect of your service, please contact us within three days ​so that we can schedule an appointment to fix any issues. customer service is the most important thing to us!

arriving late
your appointment time is booked especially for you. if you are running late, please let us know in advance if possible, and we will do our best to accomodate your appointment, however time may not permit for us to complete your full service. this means that your appointment may be shortened or rescheduled to ensure that we are running on time for our next client.
if you arrive ten minutes late or more, we will need to reschedule your appointment so that our lash artists can provide you with the best quality of work.
for all lash extension services, please remove eye makeup with an oil-free remover or lash cleanser prior to your appointment, or arrive early at the salon so that you are able to do so.
if it is your first appointment at the salon, please arrive 10 minutes early to fill in a new client form, and a consent form.
full sets of lashes will require a non-refundable deposit at time of booking. the deposit is transferrable, if more than 24 hours notice of an appointment change is given.


cancellations
if for any reason you need to cancel or change your appointment, please do so asap. we need at least 24 hours notice. this ensures that we can offer your appointment time to somebody else.
anything less means that clients on the cancellation list will miss out. please let us know as soon as you possibly can if you need to cancel.
failure to give us at least 24 hours notice of a cancellation, will result in a 50% cancellation fee.
appointment non-attendance will result in a 100% cancellation fee, and gift vouchers will be void.
payment in advance may be required for clients with a history of non-attendance or cancelled appointments without 24 hours notice.